- Burj Al Arab Jumeirah is without doubt one of the world’s most iconic luxurious accommodations on a man-made island in Dubai.
- Roger Geadah is the lodge’s head concierge and organizes tailored experiences for company.
- Some requests are extravagantly luxurious, however Geadah prefers to host extra accessible experiences.
The Burj Al Arab Jumeirah lodge in Dubai is ‘probably the most luxurious lodge on the earth’, Enterprise Insider beforehand reported.
It’s maybe additionally probably the most well-known constructing in Dubai. From postcards to Instagram posts, the towering, fashionable constructing acts as a recognizable a part of the town skyline.
The $1 billion architectural surprise is formed like a sail and sits by itself man-made island. It’s identified for its outlandishly luxurious particulars, from multi-storey suites to drinks glittered with 24-carat gold, in accordance with BI.
It additionally has eight eating places, Michelin-starred menus, an award-winning spa, a number of swimming pools and 198 suites, every with views of the Arabian Gulf and beginning charges of $1,455.
The Burj Al Arab Jumeirah has received quite a few awards because it opened in 1999, from Journey and Leisure’s World’s Finest Resorts to Elite Traveler’s World’s Best Suites in 2025, in accordance with the corporate’s web site.
And far of this glamorous status is because of its over-the-top hospitality. Along with great facilities, the lodge spoils company with high-quality service the place no element is missed.
The key sauce behind this strategy is Roger Geadah, the lodge’s head concierge.
Meet the pinnacle concierge of probably the most luxurious lodge on the earth, who attends to all company’ wants
Because the lodge’s head concierge, Geadah’s job is to deal with all visitor requests, irrespective of how extravagant – they usually usually are.
Geadah has been energetic within the concierge business in Paris and Dubai for nearly twenty years earlier than becoming a member of Burj Al Arab Jumeirah as chef three years in the past.
On this position, he pampers company upon arrival to personalize and tailor every stick with bespoke itineraries designed to deliver company’ dream experiences to life, he informed Enterprise Insider.
These requests can vary from hard-to-get restaurant reservations to all types of VIP entry.
Geadah recalled a visitor who checked in late at evening and wished branded, custom-made clothes delivered to his room upon arrival.
“We went after hours to get groceries from the designer shops on the Dubai Mall,” he mentioned. “Most had been closed, however we managed to get one retailer and ship the garments to the hallway subsequent to the visitor’s suite at 2am.
However his most exaggerated assignments usually contain coordinating the small print of main life milestones, resembling planning elaborate marriage proposals.
One instance happened within the Dubai desert with a hoop delivered by a falcon in a sizzling air balloon, whereas one other despatched a drone into the sky to spell out: “Will you marry me?” for company ready in a decked out yacht beneath.
As well as, he’s additionally planning unique experiences solely accessible at Burj Al Arab Jumeirah, resembling an opulent, unique stargazing expertise on the lodge’s helipad.
As head concierge, Geadah handles many extravagant requests, however finds much less lavish choices simply as magical
Not all of Geadah’s suggestions are this luxury. Actually, he prefers to counsel that company go to the extra accessible – and fewer glitzy – components of the town.
“My favourite kind of company are unfamiliar with the town, include an open thoughts and need to discover Dubai,” he mentioned. “I information them by means of the town when it comes to eating places, actions, sights or occasions.”
For instance, Geadah mentioned he likes to offer native meals excursions in Dubai Previous City.
“It is not the aesthetic of Dubai that folks may be aware of,” he mentioned, “however the expertise you get from exploring native eateries is sort of magical on a unique scale.”
Geadah particularly likes the ambiance of Deira, a historic district.
“It has that sense of nostalgia and conventional Dubai,” he started, “like when Dubai was only a humble fishing village, and the locals had been in search of pearls to commerce for silk materials in India.”
From luxurious experiences to down-to-earth excursions, Geadah says it is all the time value fulfilling these requests.
It brings with it the sensation that the recollections will stick with the company perpetually, and that’s what retains us going,” he mentioned. “It provides us that power enhance, and we preserve asking ourselves: what can we do higher or – crazier –? time?”